Cách viết Skill đúng chuẩn trong CV chuyên nghiệp

Có 2 loại skill (kỹ năng) phải thể hiện trong CV:
– Hard skill: những kỹ năng, khả năng chuyên môn để làm được 1 công việc cụ thể. Ví dụ: SEM, SEO, data analysis, G.Analytics, CRM, copywriting, market research, social marketing, photoshop,…

– Soft skill: những kỹ năng mềm (people skill, social skill,…) cần có để thành công trong công việc. Ví dụ: communication, time management, leadership, teamwork, decision making, problem-solving…

HR / Manager luôn nhìn vào Professional Experience và các Hard Skill trước để xem tối thiểu bạn có đáp ứng được công việc không, sau đó nếu bạn có những Soft skill tốt, liên quan sát đến vị trí họ cần thì tỷ lệ được mời tham gia phỏng vấn của bạn càng cao.

Liệt kê Skill ở đâu?

Theo mẫu CV chuyên nghiệp này, Skills nên đặt ngay dưới phần Professional Experience

Hiện nay các công ty đều quan tâm đến năng lực, kinh nghiệm thực tế nên hãy ưu tiên Skill trước các phần Education, Awards, Hobbies, Referee…

Đúng & Sai khi viết Skill

• Tìm ra những yêu cầu quan trọng trong bản mô tả công việc (thường là những từ khóa được lặp đi lặp lại, nhấn mạnh) và thể hiện trong CV để HR/Manager thấy là bạn rất phù hợp.
• KHÔNG “làm đẹp CV” bằng những skill bạn chưa thật sự tốt!
• Mọi người đều sai lầm khi nghĩ ở phần Skill thì mới liệt kê các kỹ năng mình có => Hãy lồng ghép khéo léo các kỹ năng bạn có xuyên suốt các phần Summary/Objective, Professional Experience, kể cả trong email/cover letter gửi HR.

• Cách liệt kê Skill thường thấy ở trên rất dở, rất nghiệp dư. Việc bạn tự thể hiện Facebook Ads 5/5 hoặc SEO 4/5 chỉ giúp HR/Manager khi đọc CV hiểu rằng bạn mạnh nhất về kỹ năng chứ không có nghĩa rằng bạn thật sự giỏi, vững, sâu về nó. Ngoài ra cách thể hiện này còn chiếm nhiều diện tích, thường là phong cách của các mẫu CV nghiệp dư thích nhiều màu sắc, trang trí…

Ví dụ Skill của 1 bạn Head of Media

• Excellent at strategy, branding & performance marketing: Google & Facebook advertising, Mobile marketing, CRM, Email / Noti, Brand positioning, Conversion rate optimization, Data analysis, Social, etc. (hard skills)
• (soft skills) Focus on overcoming challenges rather than seeking to blame the cause of any challenges and problems encountered, maintaining a positive attitude that is a benefit to any team situation.
• Work towards solutions with a flexible approach to all challenges that help solve problems in the most direct and time-efficient way possible.
• High levels of confidence when speaking either to groups or individuals that allow the conveyance of ideas or instructions in a clear, easily understood manner.
• View every situation in the context of the broader picture to predict how the team may benefit from any given action.
• Create personal tasks and projects without supervision while seeking solutions to increase workplace efficiency.
• Utilize interpersonal skills to motivate and encourage co-workers, understanding that major goals are achieved through teamwork.

Một số ví dụ thể hiện Soft Skill hay

Leadership & Management

• Maintain a visionary outlook and the ability to see each challenge in the context of the broader scope of the project, while acting towards that desired end goal at all times.
• Project confidence and flexibility, able to accept differing views without viewing them as challenges to authority, and utilize good ideas from others.
• Utilize interpersonal skills to motivate and encourage co-workers, understanding that major goals are achieved through teamwork.
• Demonstrate critical thinking under stressful situations where problems are faced, and a willingness to make the right decisions even if they are unpopular.
• Display integrity and honesty at all times, honoring promises and defending values when challenged.
• Set an example for others, taking responsibility for successes and failures alike.
• Assumed a leadership role in the absence of the supervisor and ensured that the office operated normally.
• Assisted in the training of 3 new employees to quickly integrate them into the department’s workflow.

Communication

• Foster strong relationships with customers and strategic partners to strengthen our brand awareness.
• Facilitate monthly meetings with employees to ensure there is a mutual understanding of a project’s directives.
• High levels of confidence when speaking either to groups or individuals allows the conveyance of ideas or instructions in a clear, easily understood manner.
• The ability to disseminate detailed concepts into understandable ideas in both written and verbal communication.
• Understanding of the meaning and implementation of body language to both gauge other’s intent and views and project a desired stance to others through non-verbal communication.
• Highly developed communication skills both verbal and non-verbal that help builds a relationship more conducive to an agreeable outcome of any negotiation.

Teamwork

• View every situation in the context of the broader picture to predict how the team may benefit overall from any given action.
• Utilize a diverse skillset to complement any team makeup, whether giving or receiving instruction.
• Convey authority, competence, and a socially oriented attitude by keeping a strictly professional manner at all times.
• Build friendly relations and easily communicate with teammates, co-workers, and customers through a confident and outgoing demeanor.
• Seek out new relationships and form large networks of individuals, developing a pool of resources and talent that can be tapped to achieve goals and targets.
• Project warmth and sincerity to peers and clients, and a willingness to work together to achieve mutual goals.
• Team worker who is able to adapt to highly dynamic and changing situations.
  Collaborated in a four-person team to complete projects in a timely manner and under budget.

Cooperation

• Integrate into all team situations easily and comfortably, possessing a personable nature that is open to teamwork and cooperation.
• Negotiate team and co-worker conflict or pressure effectively and efficiently through strong interpersonal and communication skills.
• Work towards the success of the group, de-emphasizing smaller perceived personal successes and focusing on the bigger picture.
• Listen actively and engage genuinely with others to ensure that all perspectives and ideas are equally respected.
• Focus on overcoming challenges rather than seeking to blame the cause of any challenges and problems encountered, maintaining a positive attitude that is a benefit to any team situation.
• Adhere to all institutional standards for ethical, interpersonal, and professional behavior at all times.

Concern for Others

• Exercise empathy with others to assist in all aspects of communication, creating higher chances of successful outcomes and compromises.
• Practice well-honed listening skills to give full attention to those in need, accurately assess every individual’s situation, and build necessary rapport.
• Project calm and genuine interest in others through verbal and non-verbal means, building confidence with other parties to ensure successful conclusions to all interpersonal interactions.
• Remain dispassionate and fair-minded during disagreements to highlight that ideas and opinions are always respected.
• Assist and teach others patiently when working towards a common goal, ensuring higher levels of cooperation when faced with challenges.
• Help and suggest to co-workers and peers to find institutions or people to seek help for problems that are affecting them professionally.

Achievement and Effort

• Approach all work activities with a deliberate focus to ensure that each task is completed correctly, efficiently, and effectively.
• Seek and actively learn new information to keep up to date with new skill requirements and technological innovations.
• Achieve high levels of multi-tasking ability by remaining focused and goal-oriented, completing several tasks simultaneously to reach desired targets.
• Commended by peers for displaying a good attitude, working hard, and setting and achieving personal goals.
• Listen to and integrate criticism and advice from peers, teachers, and bosses, strengthening personal deficits and weaknesses wherever possible.
• Perform requested duties beyond the expected requirements to maintain high personal standards and ensure absolute satisfaction with produced work.

Analytical Thinking

• Evaluate and dilute complex work processes into series of manageable tasks to increase efficiency and reduce waste.
• Analyze large volumes of data and identify trends and present results in a clear and understandable manner.
• Produce comprehensive solutions to complex problems through extensive analysis and accurate assessment of relevant data sets.
• Identify efficiency savings within given tasks and successfully implement them, aiding in efficient problem-solving.
• Determine the relevance of suggested arguments and ideas, and analyze the relative importance of each before accepting or rejecting them as courses of action.
• Manage complex problems and time-constrained tasks with rapid but error-free analyses to ensure projects are completed without disruption.
• Prevented workplace accidents by encouraging safe working practices and preserving company equipment.
• Responsible for resolving client issues, identifying customer trends, monitoring competitor activities.

Innovation & Creative Thinking

• Suggest and promote ideas for analysis and judgment without ego or personal issues should they be rejected by others.
• Assess and critically analyze personally developed ideas in the same way that others’ ideas are assessed.
• Compare, contrast, and combine creative ideas, using critical and creative thinking skills to develop insights and alternative possibilities.
• Project an innovative outlook that encourages free-thinking to challenge conventional barriers in problem-solving and generates interesting ideas.
• Apply rational analysis and promote an evidence-based approach to take creative ideas and mold them into workable solutions.
• Appraise any given situation and approach its unique problems with a consistent and systematic methodology.
• Implemented efficiency and cost-saving initiatives that improved the customer service process.
• Evaluate the various risks and rewards related to implementing new projects or programs.

Adaptability and Flexibility

• Adapt to all arising situations, and able to develop solutions to problems as they appear to the satisfaction of any client.
• Work towards solutions with a flexible approach to all challenges that help solve problems in the most direct and time-efficient way possible.
• Respond and adapt to developing challenges and obstacles when under pressure calmly and logically to develop working solutions in a timely manner.
• Manage time constraints and unpredictable schedules with an adaptable methodology that can re-prioritize and delegate tasks to achieve maximum efficiency.
• Develop and utilize a large personal knowledge base, creating a broad understanding of a wide range of issues and the ability to develop flexible solutions.
• Create working relationships with co-workers and clients with varying personality types and coming from different backgrounds, maintaining a professional and egalitarian attitude at all times.
• Adapted to new industry standards to guarantee that our business was compliant with all guidelines.
• Revised my sales strategy to align with new customer trends.

Attention to Detail

• Plan strategically and maintain awareness of attention to detail to overcome challenges, meet deadlines and achieve objectives without sacrificing quality.
• Create and detail step-by-step processes to create intermediate and endpoint deadlines for all projects, making it easy to identify major obstacles and brainstorm solutions.
• Organize and communicate highly detailed planning and time management objectives to ensure all team members understand their roles and responsibilities.
• Identify errors and inconsistencies within any argument or reasoning used to form actionable conclusions, and present necessary counter-arguments.
• Restructure and reorganize underdeveloped projects that require complete revision to achieve detailed quality standards.
• Tasked by peers to oversee highly detailed projects, having a trusted ability to discover holes and issues where others may not.

Dependability

• Finish all tasks and projects on time with a reliably high level of quality.
  Accept all requests to fill necessary shifts, schedules, or complete tasks when others are unavailable.
• Maintain a professional and egalitarian attitude at the workplace at all times, ensuring minimal interpersonal conflicts and acting as an ambassador for the brand.
• Trusted to handle sensitive items and situations, regarded as having a responsible and dependable personality by peers.
• Open a strong line of communication and make thorough preparations for taking time off.
• Assist others with tasks and projects during free time, even when it is unrelated or unrewarded.

Independence

• Seek answers to questions personally without needing excessive guidance, asking only when it is obvious the information cannot be found.
• Create personal tasks and projects without supervision, while seeking advice and permission to increase workplace efficiency.
• Learn new skills actively to avoid over-reliance on co-workers and team members.
• Operate independently of team members and management, submit comprehensive reports and feedback to keep projects on track.
• Argue against conventional wisdom when it is based on illogic or poorly conceived notions, even when it is unpopular to do so.
• Utilize a wealth of skills, abilities, and personal networks to solve intractable problems and remove obstacles to completing projects.

Initiative

• Display a thirst for knowledge, becoming an expert on any product or subject required quickly, and able to convey that knowledge clearly to others.
• Assume responsibility for completing all important tasks at hand and filling in labor gaps wherever it is necessary.
• Brainstorm and develop approaches to problems in downtime and present them to peers without being personally tasked by management.
• Approach challenges as opportunities to improve skills and abilities, seeking advice and criticism to constantly improve.
• Volunteer for new projects and complete tasks that are otherwise ignored or avoided.
• Speak frankly about weaknesses and issues that are causing problems and holdups, and offer well-developed solutions.
• Received award for outstanding work ethic 2 years in a row.
• Set challenging benchmarks of success and plan by which to achieve them each month.

Organization

• Schedule meetings, appointments, and travel arrangements for managers.
  Compiled, prioritized, and processed all new purchasing orders.
• Keep organized at all times, understanding that efficiency is achieved by being mindful of future and often unanticipated needs.
• Accurately estimate the work involved in any task to provide both a timetable and the effort required for successful completion.
• Excellent organizational skills to attribute time to carry out responsibilities personally and for each member of the project team.
• Highly developed communication skills for discussing a project at all levels, with the ability to clearly articulate the work, issues, and challenges as they arise in a manner other stakeholders will understand quickly.

Integrity

• Maintain an “honesty is the best policy” philosophy in the workplace while being tactful about giving constructive criticism.
• Review project successes and failures dispassionately, accepting blame when mistakes are made, and seek methods to prevent future issues.
• Conduct all business and personal affairs according to the highest codes of ethics and responsibility.
• Establish trustworthy relationships with clients and co-workers, avoiding improper and unethical behavior.
• Follow institutional rules, processes, and practices at all times to support the company’s quality management procedures.
• Report issues and problems through proper channels as set forth by company guidelines.

Persistence and Persuasion

• Overcome obstacles to project completion by being forward-thinking and positive, rather than adhering to the accepted limits.
• Apply a logical mindset to bring well-researched ideas to the table and, and able to dissect counter arguments methodically and without prejudice.
• Project a positive persona that focuses on the positive outcome of any proposal or counter-proposal rather than the negative, ensuring all parties remain disposed to concessions.
• Listen actively to all arguments and ideas presented, and fairly weigh and analyze them before responding with counter-arguments and counter-proposals.
• Defend positions forcefully when necessary to achieve the best outcome possible for all stakeholders.
• Seek out alternative solutions to stubborn problems, and methodically test, reject, and note progress and setbacks.

Self Control

• Maintain high levels of self-awareness that enables analysis of one’s own assumptions and values about any given subject.
• Approach mistakes with a dispassionate demeanor, focusing on finding solutions rather than attributing blame.
• Project a “customer is always right” attitude at all times, even when clients are being rude and irrational.
• Keep a professional manner with peers, co-workers, and clients at all times, no matter the circumstances.
• Avoid emotional confrontation and arguments with peers and clients, seeking de-escalates issues, and find ways to resolve issues rationally.
• Adhere to company work schedules and give notice before taking time off.

Stress Tolerance

• Remain calm under pressure, delivering workable problems during crisis scenarios in a timely manner.
• Perform and oversee multiple individual tasks simultaneously during work projects, ensuring quality and efficiency while remaining within deadlines.
• Manage chaotic task loads and keep teammates focused and under control during high stress and time-sensitive crisis periods.
• Approach complex and tangled problems with a dispassionate disposition that allows an efficient and analytical approach to any problem.
• Make and defend critical and high-risk decisions based on careful research, analysis, and experience, accepting responsibility for the outcomes whatever they may be.
• Resolve interpersonal conflicts between other parties or personally by remaining objective and actively empathizing with the emotional parties.

Willingness to learn

• Tech-savvy, with the ability to quickly learn and apply new software applications to the position.
• Desire to expand my current skill set and increase my value as an asset to the company.

Writing

• A broad knowledge base that aids in writing from a position of authority on a wide range of subjects.
• Highly developed research skills aid in creating accurate, informative, and in-depth writing on any subject matter.
• Expert literary skills ensure error-free writing, with perfect grammar and style at all times.
• An adaptable approach allows a writing style that fits with the subject at hand and its intended use.
• Empathic nature allows the use of suitable language for the intended audience so that the writing is always on the correct level for its intended readership.
• Focused and driven to always meet deadlines and targets as required.

Research

• Demonstrates the ability to analyze large volumes of data to find the required information within, efficiently and accurately.
• Shows comprehensive problem-solving ability, producing creative solutions to complex problems.
• Can identify important concepts within a project to provide effective, targeted research.
• Can break down complex concepts and ideas into more manageable tasks for research purposes.
• Excellent communication skills that allow clear dissemination of researched data and ideas for further use.
• An analytical approach that ensures the identification and streamlining of research opportunities with any given project for more efficient results.

Computer/Tech

• Outstanding Typing Skills (WPM: 90).
• Sound knowledge of troubleshooting techniques for Microsoft Office Suite
  High levels of analytical ability mean that problems can be understood and overcome quickly and efficiently.
• A methodical approach to challenges means that problems can be overcome with solutions identified and implemented in the most efficient manner.
• Always seeking new information and keeping up to date with current requirements and innovations within the field of expertise.

Tham khảo đầy đủ mẫu CV chuyên nghiệp.